Click And Collect
Jewellery Focus’s coverage of click and collect explores how jewellers are adopting hybrid retail models to meet changing consumer expectations, improve conversion rates, and strengthen customer relationships.
Our editorial examines the strategies behind implementing click and collect services—from logistics and fulfilment to security and aftersales care. We feature case studies from independent jewellers and national chains, analysing how this model enhances omnichannel engagement and drives footfall to physical stores.
For jewellery professionals, this tag provides actionable insights into integrating click and collect systems, optimising customer service, and sustaining profitability in an increasingly digital marketplace.
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Jan- 2025 -13 JanuaryRetailers
Chisholm Hunter profits plummet to £2.63m
Chisholm Hunter has revealed that its profit before tax dropped from £5.35m to £2.63m for the year ended 31 March 2024. The group’s turnover also slightly dipped from £57.91m to £57.884m in the face of a competitive marketplace. Its gross profit also fell from £10.38m to £9.95m. However, looking ahead,…
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Mar- 2022 -7 MarchNews
Bira announces launch of Nertoo online trading platform
The British Independent Retailers Association (Bira) has announced the official public launch of its new online trading site Neartoo. The website, which launches on Monday 7 March, is designed to “help stores in hard hit High Streets recover from the pandemic”. The platform allows shoppers to find out what they…
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Mar- 2021 -29 MarchAuctions
Shannon’s Jewellers set to shutter
Shannon’s Jewellers has announced that after 95 years in business, due to Covid-19 circumstances, the shop will close. Wilsons Auctions has been appointed to launch a closing down sale which will begin on 1 April 2021 to sell off the remaining jewellery stock. Additionally, the business said it has a…
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Feb- 2021 -24 FebruaryCoronavirus
Scotland to reopen non-essential retail from 26 April
First minister Nicola Sturgeon has announced that non-essential retailers in Scotland will be able to reopen from 26 April. Sturgeon outlined the country’s exit out of lockdown restrictions yesterday (23 February), giving businesses a timeframe of when they can expect to reopen. Scotland’s stay-at-home order is likely to remain in…
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Jan- 2021 -22 JanuaryCoronavirus
Retail sales fall to lowest ever annual level
The retail sector has suffered its largest annual fall since records began, with total sales down 1.9% against the year prior, as restrictions on non-essential retail continued to impact the sector as a whole. This was the biggest decline since records began in 1997, according to the ONS. After declines…
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Jul- 2020 -6 JulyFeatures
Three ways that Covid-19 will change retail forever
In the midst of a global pandemic the UK high street is suffering more than ever before with many ailing big names, from fashion retailer French Connection warning it will run out of cash within the next few months unless it secures a cash injection, to the ongoing struggles of…
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May- 2020 -27 MayAdvice
From dark store to hybrid store – adapting to a new world order
It’s safe to say the embattled UK high street had a rocky start to the year, with a reported 18,248 retail jobs lost and 1,211 shops closed in the first two months of the year alone. In fact, in February, the high street saw a 7.8% drop in footfall, as…
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Nov- 2016 -16 NovemberRetailers
High street struggles to ‘meet demand of time-poor and tech-savvy customers’
High street retailers are struggling to meet the demand of time-poor and tech-savvy customers, according to a new study new research from Barclaycard. The survey of 2,000 UK adults found increasingly busy and technology-savvy shoppers cite lack of time as a primary reason for buying online more often (32%), with…
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Nov- 2015 -30 NovemberEconomy
Black Friday footfall down as shoppers turn to online
E-commerce stole the show over the Black Friday weekend as retail footfall fell unexpectedly across the UK, according to retail footfall analyst firm Springboard. Footfall across retail destinations in the UK for the weekend as a whole was down 9.6% compared with the same period last year, as shoppers increasingly…
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Oct- 2014 -21 OctoberEconomy
Christmas click-and-collect ‘to be worth £3bn’
The growing popularity of so called click-and-collect services from high street retailers is set to account for £3bn of sales over the upcoming festive season. A report published in the times said the figure would represent a 40% increase on similar purchasing habits during the same period last year. It…
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