Reducing returns abuse without sacrificing customer experience
For merchants, delivering a great customer experience has always been high on their list of priorities. It’s essential for fostering...
Features
Pearl farmers and the climate change fight
As shelter-in-place orders are lifted and clothing, jewellery and other fashion industry companies cautiously head back to work, experts predict...
Coronavirus: The jewellery industry’s story
At the time of writing, the UK’s embattled high street has been given a glimmer of hope, after prime minister...
Employers given 30 days to ‘confess’ to furlough abuses
Legislation is currently being fast-tracked to allow HMRC to reclaim any furlough money overpaid to employers, or not spent on...
An open letter to the jewellery industry re racism
Dear fellow human beings, A lot of you feel strongly about the recent events in the US, as the protests...
11 ways to encourage the high street to remain Covid-secure
This week marks a big shift for the retail sector as many non-essential stores in England reopen their doors to...
Tectonic shifts: Covid-19 will accelerate changes in the jewellery industry
The coronavirus pandemic has disrupted the world and businesses are searching for future trends and strategies in a post-COVID-19 world....
The rarest pearl of all – The Cozumel Pearl
Kokichi Mikimoto, founder of the famous Akoya Pearls, always used to say "Never give up and always keep working, and...
The new ‘business as un-usual’ for the jewellery trade
It’s a bit of an understatement to say that the jewellery industry has been rocked (like every industry) by this...
From dark store to hybrid store – adapting to a new world order
It’s safe to say the embattled UK high street had a rocky start to the year, with a reported 18,248...
