Returns Policy
A clear and compliant returns policy is essential for maintaining customer trust and protecting business margins across the jewellery trade. Jewellery Focus provides expert coverage on consumer law, retail best practice, and after-sales management for jewellers, wholesalers, and online retailers. Our reporting examines how UK regulations, warranty terms, and repair services affect returns handling and customer satisfaction. We also explore strategies for balancing goodwill with profitability, managing bespoke or altered items, and training staff to communicate policies effectively.
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Mar- 2023 -15 MarchRetailers
Gembridge celebrates 1,250 gemstones sold with no returns
American gem seller Gembridge has celebrated the achievement of selling 1,250 gemstones with no returns. Sales among the 1,250 also includes the biggest transaction so far on the digital marketplace which came in at $220,000 (£184,127). Gembridge connects customers in 60 countries with the world’s top 1,000+ suppliers of gemstones…
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Aug- 2020 -20 AugustE-Commerce
Two-thirds of consumers look for ethical features in online purchases
Some 64% of UK and Irish consumers are now “actively looking” for ethical or sustainable features when making a purchase, according to new research by PFS and LiveArea. A further 76% of consumers felt that online retailers and brands have an “obligation” to protect, conserve and benefit” the environment, reflecting…
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Jul- 2020 -3 JulyFeatures
Reducing returns abuse without sacrificing customer experience
For merchants, delivering a great customer experience has always been high on their list of priorities. It’s essential for fostering customer loyalty, and increasing top-line revenue. A significant aspect of customer experience is how a merchant handles returns, as this can mean increased flexibility and convenience for consumers. Recent Forter…
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Jan- 2019 -31 JanuaryAnalysis
How jewellers can replicate the in-store experience, online
Whether it’s a necklace for a partner’s birthday or the all-important engagement ring, when it comes to buying jewellery, understandably consumers like to put in the research before making their investment. Often viewed as a luxury item, jewellery can of course come at great expense. With variables such as brand,…
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Nov- 2016 -22 NovemberEvents
Retailers warned to prepare for ‘serial returners’ this Black Friday
Retailers should prepare for an increase in customer returns from ‘serial returners’ – shoppers who deliberately over-purchase and return unwanted items. Barclaycard Spend data shows that online spending rocketed 15.1% on Black Friday last year compared with the same time in 2014. It has predicted another wave of online activity…
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Oct- 2016 -21 OctoberRetailers
Retailers stuck with ‘unsellable stock’ after granting high volume of returns
Retailers are ‘struggling to cope’ with the volume of refund requests they feel obliged to grant, despite items being unfit for resale. That’s according to new research from Barclaycard which claims retailers are stuck between accommodating shoppers’ demand and balancing their bottom line, with almost six in 10 (57%) giving…
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