Risk Assessment

Your jewellery store has UX, CX, SEO — but no trust infrastructure

Despite widespread digital investment, jewellery retailers still find online conversion rates stubborn —particularly for high-value items. The prevailing explanations tend to focus on pricing sensitivity, technical friction, or suboptimal marketing.  But the most significant barrier is rarely discussed directly: a lack of trust infrastructure. In a traditional retail setting, trust…

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The Silent Sell: How Embedded Insurance is Reshaping Retail

Remember when buying a mobile phone didn’t come with their own brand of white-labelled cover? Leaving the shop with only the phone, no protection – just a bare £800 device and a prayer for its long-term safety. Questioning it feels a little odd now, cover is bundled up so naturally into…

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Opsydia appoints new sales and marketing director

Diamond and gemstone security and traceability specialist Opsydia has announced the appointment of Jacqui Larsson to the position of sales and marketing director, effective immediately. As a London Diamond Bourse council member and a fellow of the Gemmological Association of Great Britain (Gem-A), Larsson brings to Opsydia nearly two decades…

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GIA appoints Brandon H. Pace as general counsel

Brandon H. Pace, an attorney with over two decades of legal experience in the financial and technology sectors, has been appointed by GIA (Gemological Institute of America) as the Institute’s general counsel. In his new role, he will report to president and CEO Susan Jacques and is a member of…

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The RCJ announces new board members

The Responsible Jewellrey Council has announced it has appointed Satta Matturi, founder and creative head of Matturi fine jewellery, and Bernadette Pinet Couq, executive president of BJOP, as a new board of director members. It comes amid a period of growth, and the RCJ now has a member base at…

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Up to £3.5bn furlough claims fraudulent, says HMRC

Up to £3.5bn in payments from the Coronavirus Job Retention Scheme may have been claimed fraudulently or paid in error, according to the HMRC. Jim Harra, HMRC’s permanent secretary, appeared before MPs on the Public Accounts Committee to discuss the tax authority’s estimates that 5-10% of furlough claims have been…

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Jewellery businesses after lockdown -approaching communication

Following the announcement of the re-opening of non-essential shops around London, business owners must adopt a regular, clear, and succinct line of communication with returning staff. Beyond keeping business afloat, shop owners need to ensure that staff is well-informed regarding new protocols and that they can minimise the risk of…

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Businesses must remain Covid-secure, warns HSE

The Health and Safety Executive (HSE) has warned businesses that they must ensure they are Covid-secure as lockdown measures ease across the UK.  According to the authority, inspectors will be “out and about”, spot-checking employers that they are complying with health and safety law.  HSE defines “Covid-secure” as being “adaptable…

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Coronavirus: The jewellery industry’s story

At the time of writing, the UK’s embattled high street has been given a glimmer of hope, after prime minister Boris Johnson announced plans on 25 May to allow non-essential retailers to open by mid-June. The announcement will be welcome news for many jewellers who have struggled over the past…

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Business secretary welcomes NAJ StoreSafe scheme

NAJ member Jacobs the Jewellers was visited by the business secretary, the Rt Hon Alok Sharma MP, to show the MP how the jewellery industry could reopen safely. Ahead of the Reading shop’s reopening, owner Adam Jacobs and his colleagues explained more about the NAJ’s StoreSafe scheme during the visit…

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