Customer Experience
Customer experience is a critical focus for the UK jewellery trade, shaping how retailers, designers, and suppliers engage with clients across physical stores, online platforms, and service channels. From creating seamless omnichannel journeys to building loyalty through personalised service and aftercare, delivering exceptional customer experiences drives sales and strengthens brand reputation. Jewellery Focus provides expert coverage on customer experience trends, innovations, and best practices, helping trade professionals understand how to meet evolving consumer expectations and stand out in a competitive market.
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Dec- 2012 -7 DecemberRetailers
Apollo Global acquires Goldsmiths’ owner AURUM
Affiliates of Apollo Global Management have announced that they have signed a definitive agreement to acquire AURUM Holdings Limited – the largest prestige and luxury jewellery retailer in the United Kingdom.
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Jul- 2012 -3 JulyRetailers
Retailers urged to make final checks to maximise Olympic trade
With the Olympics less than a month away, retailers are being urged to review their in-store and online offering to ensure they are ready to maximise the potential sales brought by Olympic visitors.
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