Customer Experience
Customer experience is a critical focus for the UK jewellery trade, shaping how retailers, designers, and suppliers engage with clients across physical stores, online platforms, and service channels. From creating seamless omnichannel journeys to building loyalty through personalised service and aftercare, delivering exceptional customer experiences drives sales and strengthens brand reputation. Jewellery Focus provides expert coverage on customer experience trends, innovations, and best practices, helping trade professionals understand how to meet evolving consumer expectations and stand out in a competitive market.
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Apr- 2015 -29 AprilE-Commerce
Click & collect to grow by 20% per year, says IMRG
Click & collect services will continue to grow 20% per year according to a new report from the e-commerce industry association, IMRG. The IMRG CollectPlus UK Click & Collect Review 2015 report said that there is a “clear and developing” evidence that mobile shoppers are primary click & collect shoppers,…
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Mar- 2015 -23 MarchAppointments
Bonhams boosts global jewellery team
International auction house Bonhams has made four new appointments on its global jewellery team. The auction house said the appointments are the result of its continued business success in fine jewellery and part of the company’s strategic plan to further strengthen its business in London, New York, Hong Kong and…
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Dec- 2014 -19 DecemberWatch Focus
IWC opens first UK boutique in London’s Mayfair
Swiss watch manufacturer IWC Schaffhausen has officially opened its first UK boutique, located on London’s New Bond Street in Mayfair. Following a four-month building project, the two-storey, 90-square-metre site welcomed its first customers on Friday December 19, just in time for the final weekend before Christmas. The store aims to…
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Jan- 2014 -30 JanuaryRetailers
Don’t let the threat of shoplifters spoil Valentine’s Day businessDon’t let the threat of shoplifters spoil Valentine’s Day business
Neil Matthews, vice president at Checkpoint Systems. The most romantic day of the year is almost upon us. Jewellers up and down the country are preparing themselves for the inevitable customer surge, having made sure extra stock has been ordered and amorous displays are ready for business. Valentine’s, despite being…
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Aug- 2013 -22 AugustVoice On The Highstreet
John Henn of T.A. Henn & Son, Wolverhampton
Could you please give us a brief introduction to T A Henn and its history? T A Henn is a sixth generation jeweller in the centre of Wolverhampton. Founded in 1847 to make clocks, it moved to its current location around 1890, and started selling jewellery soon afterwards when diamonds…
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Apr- 2013 -19 AprilRetailers
Heritage relocation pays off for Hugh Rice Jewellers
Independent jeweller Hugh Rice Group has marked six months since the relocation of its Beverley store with unprecedented sales growth and a shortlisting for a prestigious award in architectural design.
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Feb- 2013 -19 FebruaryEconomy
Britain’s shop vacancy rates reduce in 2012
The shop vacancy rate average in Great Britain reduced during 2012, reports the Local Data Company’s (LDC).
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Jan- 2013 -17 JanuaryEconomy
Aurum Holdings posts positive Christmas trading results
Aurum Holdings, the prestige and luxury jeweller with a portfolio including Mappin & Webb, Watches of Switzerland and Goldsmiths, has reported strong Christmas sales.
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Dec- 2012 -7 DecemberRetailers
Apollo Global acquires Goldsmiths’ owner AURUM
Affiliates of Apollo Global Management have announced that they have signed a definitive agreement to acquire AURUM Holdings Limited – the largest prestige and luxury jewellery retailer in the United Kingdom.
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Jul- 2012 -3 JulyRetailers
Retailers urged to make final checks to maximise Olympic trade
With the Olympics less than a month away, retailers are being urged to review their in-store and online offering to ensure they are ready to maximise the potential sales brought by Olympic visitors.
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