Customer Experience
Customer experience is a critical focus for the UK jewellery trade, shaping how retailers, designers, and suppliers engage with clients across physical stores, online platforms, and service channels. From creating seamless omnichannel journeys to building loyalty through personalised service and aftercare, delivering exceptional customer experiences drives sales and strengthens brand reputation. Jewellery Focus provides expert coverage on customer experience trends, innovations, and best practices, helping trade professionals understand how to meet evolving consumer expectations and stand out in a competitive market.
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Sep- 2018 -5 SeptemberProduct Launches
Leonard Dews to launch the largest bridal showroom in the North West
Blackpool-based luxury jewellery and watch retailer, Leonard Dews, is set to almost double its retail space with the launch of a new 850 sq ft area – that will be the largest bridal and fine jewellery showroom in the North West of England. Building works and renovations are already underway…
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Jul- 2018 -12 JulyEconomy
Long queues ‘costing retailers £12bn’
Long queues have been named the biggest turn-off for UK shoppers and could be costing retailers up to £12bn a year in potential sales losses. According to research released by payments platform Adyen, paired with 451 Research’s ‘Global Unified Commerce Forecast’, British retailers are struggling to keep up with increasing…
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Jun- 2018 -22 JuneRetailers
Millennials ‘prefer real world over online’ despite high street issues
Millennials prefer to shop in store rather than online despite high street businesses’ problems, a study has shown. The fashion retail barometer, compiled by emotion analytics firm Adoreboard and survey platform OnePulse, explored brand rankings and off-line vs online preferences, revealing 49% of millenials prefer to shop for clothes in…
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May- 2018 -8 MayEvents
NAJ to teach jewellers how to sell more jewellery
The National Association of Jewellers is hosting its 10th JET Business Network Congress event, focusing on the theme of ‘how to sell more jewellery’. The theme was chosen by the retailers who are finding it increasingly difficult to sell jewellery in a market sector challenged by: falling high street footfall,…
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Mar- 2018 -1 MarchRetailers
UK shoppers put off by irrelevant retail offers
According to consumer research conducted by point of sale marketing firm Ecrebo, more than four in 10 (44%) UK shoppers shy away from brands that don’t offer them personalised, relevant offers. The aim of the research was to gauge consumer attitudes toward retail loyalty schemes, the benefits they offer and…
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Jan- 2018 -19 JanuaryRetailers
Tiffany & Co sees sales festive sales increase
New York based jeweller Tiffany & Co has reported a strong performance over the festive period as sales increased worldwide. Net sales increased by 8% over the two month period ending December 31 2017 taking the total to £720m. Comparable sales also rose by 5%. Tiffany & Co attributed the…
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Dec- 2017 -22 DecemberNews
Warren James announce increase in profits
Jewellery retailer Warren James has announced a rise in profits to £42.7 million for the year ended 31 March 2017. The figures filed on Companies House this week show that profit before taxation has risen by 12.3% – up from £37.7 million in 2016. Privately owned by managing directors John…
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14 DecemberFeatures
Voice on the High Street – Lanes Jewellery
Name: Lanes Jewellery Location: Holt, Norfolk Year established: 1981 Number of staff: 5 Website: www.lanes.co.uk What is the history of the company? I was at art college studying graphic design and photography and found my career path by chance; in my late fathers shop I met a customer – Robert…
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Nov- 2017 -27 NovemberRetailers
The WatchApp updates site and social media to match new demand
Redblok’s cloud-based platform for luxury watch retailers, pawnbrokers and traders, The WatchApp, has launched an improved website alongside new social media channels to enhance customer experience and reach. The peer-to-peer marketplace, specifically designed for B2B sales in the luxury watch sector, has reacted to initial subscriber feedback by adding a…
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Oct- 2017 -25 OctoberEditor's Blog
Fighting back against the algorithms
Now that the show season has cooled down, we head into the final quarter of the year, and begin gearing up for the Christmas sales period. The retail landscape remains challenging, but the UK economy continues to hold up in reasonable condition, and there are some significant reasons to be…
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