Customer Experience
Customer experience is a critical focus for the UK jewellery trade, shaping how retailers, designers, and suppliers engage with clients across physical stores, online platforms, and service channels. From creating seamless omnichannel journeys to building loyalty through personalised service and aftercare, delivering exceptional customer experiences drives sales and strengthens brand reputation. Jewellery Focus provides expert coverage on customer experience trends, innovations, and best practices, helping trade professionals understand how to meet evolving consumer expectations and stand out in a competitive market.
-
Sep- 2017 -21 SeptemberAdvice
3 sure-fire strategies for UK jewellers in uncertain times
Three big news topics that concern the UK jewellery industry have recently been debated in both mainstream and industry media: Brexit, a shifting economy and the challenge of marketing luxury goods to millennials. As a consequence, many UK jewellers feel that they now have to make strategic business decisions in…
Read More » -
12 SeptemberDesigners
Bill Skinner opens first international store in China
Bill Skinner, the fashion jewellery brand, has opened its first international store in China with the launch of a Shanghai premises. Located in Raffles City shopping centre in the heart of Shanghai, the store features the entire current Bill Skinner range. The store celebrated its opening on Thursday 24 August.…
Read More » -
Aug- 2017 -22 AugustManufacturers
GVUK strengthens customer service team
GVUK Design, the UK-based distributor for 3D printers company EnvisionTEC GmbH, has strengthened its team with new engineering talent and an investment in its infrastructure to build up its customer service. Specialising in the jewellery and model making industry GVUK services clients across the UK from its headquarters in Harpenden,…
Read More » -
May- 2017 -2 MayCurrent Affairs
London investors buy Breitling
London-based private equity group CVC Capital Partners has bought a controlling stake in Breitling for a reported €800m (£677m). Breitling’s CEO Théodore Schneider said the deal will leave CVC with an 80% stake, and Breitling will retain the remaining 20% of the group. “I am convinced CVC is the right…
Read More » -
Dec- 2016 -2 DecemberRetailers
Allum & Sidaway opens Salisbury flagship store
Jewellery retailer Allum & Sidaway has opened a new flagship store in Salisbury city centre. Having been in Salisbury for over 40 years, Allum & Sidaway’s new store is located in a grade II-listed building and spread across two floors. Across two floors, it will showcase fine jewellery, a brand…
Read More » -
Apr- 2016 -7 AprilAdvice
ADVICE: Using customer feedback to your advantage
Customer feedback should be used to benefit your customer and, in the long run, this will benefit your business, says Hannah Haworth, marketing lead at Nublue. Here are her top nine tips for using customer feedback to your advantage [divider style=”solid” top=”20″ bottom=”20″] For all the data you can use…
Read More » -
Jan- 2016 -7 JanuaryRetailers
Signet Jewelers reports Christmas sales growth of 5%
Jewellery retail giant Signet Jewelers has reported a 5% increase in total sales over the Christmas period when compared with the previous year. The US-based group, which is the parent company of UK retail brands H Samuel and Ernest Jones, also reported a growth in same-store sales of 4.9% during…
Read More » -
Nov- 2015 -2 NovemberAdvice
ADVICE: How bricks-and-mortar retailers can enjoy a bumper Black Friday
Black Friday has evolved from a little-known promotion in the UK to one of the biggest events on the retail calendar in just a few years. However, its exponential growth has not been without challenges. Here, Vicky Brock, CEO of returns intelligence specialist Clear Returns, outlines the potential pitfalls Black Friday…
Read More » -
Jul- 2015 -2 JulyE-Commerce
Accurist launches new website
British watch brand Accurist has launched a new mobile and tablet-friendly website, which will allow ease of use across all devices. Clear categories for men and women will be a key feature, enabling customers to easily find specific products at their nearest Accurist retailer. To enhance the customer experience, the…
Read More » -
Jun- 2015 -15 JuneAdvice
How to bring seasonality to your e-commerce site
Matching creativity to a flexible e-commerce system means you can use one-off and regular occasions to your advantage, says KEVIN SPARKS. Jewellers and watch retailers are experts at dressing their shop windows and their physical stores to attract customers and entice them to part with their cash: and exactly the…
Read More »
