Customer Experience

London investors buy Breitling

London-based private equity group CVC Capital Partners has bought a controlling stake in Breitling for a reported €800m (£677m). Breitling’s…

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Allum & Sidaway opens Salisbury flagship store

Jewellery retailer Allum & Sidaway has opened a new flagship store in Salisbury city centre. Having been in Salisbury for…

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ADVICE: Using customer feedback to your advantage

Customer feedback should be used to benefit your customer and, in the long run, this will benefit your business, says…

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Signet Jewelers reports Christmas sales growth of 5%

Jewellery retail giant Signet Jewelers has reported a 5% increase in total sales over the Christmas period when compared with…

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Accurist launches new website

British watch brand Accurist has launched a new mobile and tablet-friendly website, which will allow ease of use across all…

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Click & collect to grow by 20% per year, says IMRG

Click & collect services will continue to grow 20% per year according to a new report from the e-commerce industry…

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Bonhams boosts global jewellery team

International auction house Bonhams has made four new appointments on its global jewellery team.  The auction house said the appointments…

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IWC opens first UK boutique in London’s Mayfair

Swiss watch manufacturer IWC Schaffhausen has officially opened its first UK boutique, located on London’s New Bond Street in Mayfair. …

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