Customer Experience
Customer experience is a critical focus for the UK jewellery trade, shaping how retailers, designers, and suppliers engage with clients across physical stores, online platforms, and service channels. From creating seamless omnichannel journeys to building loyalty through personalised service and aftercare, delivering exceptional customer experiences drives sales and strengthens brand reputation. Jewellery Focus provides expert coverage on customer experience trends, innovations, and best practices, helping trade professionals understand how to meet evolving consumer expectations and stand out in a competitive market.
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Jun- 2019 -20 JuneAnalysis
How retailers can use cloud computing to drive sales
Cloud computing can sometimes be misconstrued as a toolset only to be used by system integrators and software engineers. But that view is now out of date – Cloud technology is transforming marketing as we know it, and it is becoming the basic toolset for all marketers today. At its…
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19 JuneRetailers
Houlden appoints Sarah Layton Jewellers as new member
Luxury jewellery consortium Houlden has appointed Lancashire-based Sarah Layton Jewellers as the 30th member of its community. Houlden welcomed the jeweller’s team, which specialises in fine diamonds, gem-set jewellery, watches and contemporary jewellery brands, to their second and final members’ conference and Supplier Exhibition of 2019. Having attended the group’s…
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Mar- 2019 -27 MarchFeatures
RECRUITMENT: Geo. A. Payne & Son Ltd
Geo. A. Payne & Son Ltd is an independent family owned retail jewellers and pawnbrokers in Bosombe, Bournemouth specialising in both new and quality pre-owned jewellery and silverware. We offer a high quality pawnbroking service, in house valuations, repairs and a bespoke design service. We are seeking an experienced store…
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Jan- 2019 -17 JanuaryRetailers
Allum & Sidaway reports sales boost after ‘successful’ store refurb
Allum & Sidaway has reported a “successful festive period” thanks to a recent store refurbishment. The family-run company closed for several weeks last autumn for a full revamp of their Dorchester head office including the expansion of their sales floor. The extended shop area has enabled Allum & Sidaway to…
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4 JanuaryAdvice
How virtual inventories can boost your business
Dropshipping is relevant for all types of retailers looking to offer an expanded assortment and a reliable logistical infrastructure, but for independent jewellers expanding online, drop shipping could be the answer they need to boost their bottom line. What is drop shipping? Drop shipping is a supply chain relationship between…
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Dec- 2018 -19 DecemberRetailers
Chisholm Hunter expands its retail portfolio
Jeweller and diamond retailer Chisholm Hunter has further expanded its retail portfolio with the opening of a Glasgow flagship watch boutique as well as a new store in Bluewater shopping centre. Chisholm Hunter invested £1.5m investment into the new Bluewater store which has seen the jeweller double its space within…
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Nov- 2018 -6 NovemberDesigners
Holts Gems reveals joint venture with Hearts of London Group
Holts Gems, one of the oldest jewellers in Hatton Garden, is launching a joint venture with diamond specialists Hearts of London Group, focusing on the growing demand for coloured gemstones in personal and bespoke fine jewellery. The new retail business will launch in the first quarter of 2019 under the…
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Oct- 2018 -29 OctoberUncategorized
Voice on the High Street: Jeremy France Jewellers
Name: Jeremy France, Jeremy France Jewellers Location: Winchester Year Established: 1990 Number of staff: 20 Website: www.jeremyfrancejewellers.co.uk Tell us about your business Since opening our doors in Winchester in 1990, we have offered a diverse selection of the finest jewellery, striving to not only meet our customers expectations but exceed…
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3 OctoberRetailers
Diamond jeweller Vashi launches in two Selfridges stores in Manchester
Diamond jeweller Vashi has opened two stores in Selfridges in Manchester, the business’s first expansion outside of London. Vashi now occupies 1,000 sq ft of space on the ground floor of Selfridges Trafford Centre, sitting within the luxury and contemporary accessories space, and also occupies a 500 sq ft space…
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Sep- 2018 -24 SeptemberVoice On The Highstreet
Voice on the High Street – Rich Diamonds
When was Rich Diamonds founded? We have become an internationally recognised and trusted purveyor of rare vintage and luxury jewellery, trading for more than 32 years and serving the maharajas of India and royal families. Setting up as a private buyer in Mumbai, I brought operations to London several years…
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