Customer Experience

Coronavirus: The jewellery industry’s story

At the time of writing, the UK’s embattled high street has been given a glimmer of hope, after prime minister…

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Laings to operate on appointment-only system

Laings has announced that it will be operating on an appointment-only basis, ahead of the reopening of its sites in…

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70% of shoppers ‘not comfortable’ returning to shops

Consumers remain “deeply cautious” about returning to shops, the latest EY Future Consumer Index has revealed ahead of retailers opening…

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Laings introduces appointment-only system in Southampton

Laings has announced it will announce that it will reopen its Southampton store on 16 June, following the latest government…

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Hirsh London announces launch of its by-appointment taxi service

Luxury jewellery retailer Hirsh London has announced the launch of its new electric Hirsh Taxi.  In an innovative move to…

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Watches of Switzerland reports 5.9% increase in revenues in Q1 results

Watches of Switzerland has reported a 5.9% increase in group revenues to £819.3m in the year to 26 April, ahead of…

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Costa Coffee to give away £25k worth of rubies

Costa Coffee and Deliveroo have partnered up to offer customers the chance to win £25k worth of ruby gemstones.  Inspired…

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Sacred Gold to open West End store

Sacred Gold will be opening its first  stand-alone store and studio in London’s West End, with a new site opening…

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Signet Jewellers performance ‘falls short’ over Christmas

Signet Jewellers, the parent company of H. Samuel and Ernest Jones, has reported a dip in like-for-like sales over the…

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Laings reveals first full-year results as one brand

Luxury jewellers Laings has announced it achieved sales of £42.3m in the year to 31 May 2019. It is the…

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