Customer Experience
Customer experience is a critical focus for the UK jewellery trade, shaping how retailers, designers, and suppliers engage with clients across physical stores, online platforms, and service channels. From creating seamless omnichannel journeys to building loyalty through personalised service and aftercare, delivering exceptional customer experiences drives sales and strengthens brand reputation. Jewellery Focus provides expert coverage on customer experience trends, innovations, and best practices, helping trade professionals understand how to meet evolving consumer expectations and stand out in a competitive market.
-
Dec- 2022 -13 DecemberRetailers
Irish jeweller teams up with Montblanc for Dublin boutique
Irish jeweller Paul Sheeran has teamed up with luxury retailer Montblanc to open a new boutique in Dublin. The store will be Montblanc’s first in Dublin and will allow Paul Sheeran jewellery to be sold alongside Montblanc’s range of leather accessories. Paul Sheeran Jewellers is an Irish, family owned and…
Read More » -
Nov- 2022 -29 NovemberNews
Birmingham Assay Office teams up with Aston University for KTP
Aston University has teamed up with hallmarking specialists Birmingham Assay Office (BAO) through a knowledge transfer partnership (KTP) aimed at developing a sophisticated intelligent business system. The system will aim to improve operational efficiency and increase BAO’s competitiveness, leading to significant improvements in customer experience. A KTP is a three-way…
Read More » -
Oct- 2022 -14 OctoberRetailers
Laings partners with Whisky retailer amid showrooms expansion plans
Independent jewellers Laings has formed a partnership with The Dalmore to serve its 12 Year Old Sherry Cask Select Scotch whisky at its showrooms across the UK. It comes as the latest step in Laings expansion plan announced last year, which aims to transform its showrooms and workshops across the…
Read More » -
13 OctoberRetailers
Allum & Sidaway acquires Drakes Jewellers
Allum and Sidaway has announced the acquisition of Drakes Jewellers in Plymouth, with the transition to be finalised in mid-October. Jason Allum, managing director, will be taking over the reins of Drakes Jewellers as Allum and Sidaway welcome the Plymouth jewellers into its portfolio. Drakes is an independent family jewellers…
Read More » -
Aug- 2022 -19 AugustRetailers
Astrid & Miyu opens first regional store in Leeds
Jewellery brand Astrid and Miyu has opened their first regional store in the UK, following a number of global and London-based openings in recent months. The store is located in the heart of the Victoria Quarter in Leeds. The two-storey space across 83 sqft including the ground floor and 1st…
Read More » -
12 AugustAppointments
Nivoda appoints chief product officer
Nivoda, the B2B diamond marketplace, has continued its expansion with the appointment of James Morgan as its new chief product officer. Morgan joins after seven years at Amazon where he was head of Prime for Europe, and he will oversee the company’s continued expansion after Nivoda tripled both revenue and…
Read More » -
Jun- 2022 -14 JuneFeatures
Laings: what’s next?
What is your history in the industry? I have been in the industry for over 27 years, having held various roles across the sector and within Laings itself – from shop floor to operations management. My career in the jewellery and watch sector started in 1995 with Ernest Jones, before…
Read More » -
6 JuneDesigners
Laings announces new retail director
Laings has announced Brian Nelson as its new retail director, who will be responsible for the on and offline retail operations and day-to-day management of the business. Previously head of retail at Laings, Nelson will now have strategic oversight of the retail side of the business, including its showrooms located…
Read More » -
May- 2022 -12 MayRetailers
Michael Spiers unveils new Plymouth showroom
South West luxury jewellery business, Michael Spiers, is opening a new showroom near Plymouth’s Drake Circus Shopping Centre on 14 May 2022. The new showroom, located on No.2 Cornwall Street, is on the site of the former Americano coffee house, a short distance from its former store, where it had…
Read More » -
Apr- 2022 -14 AprilRetailers
Laings unveils plans for new £5m Glasgow flagship
Laings has signed a 15-year lease to take over a landmark B-listed building in Scotland, which is set to become the family-run jeweller’s new UK flagship location. A planning application submitted to Glasgow City Council highlighted Laings’ proposal to revitalise Rowan House, a 19th century retail and office development on…
Read More »
