Customer Experience

Hamilton and Inches unveils flagship store following extensive refurb

Hamilton and Inches has announced the reopening of its flagship showroom on George Street, Edinburgh after undergoing “extensive” refurbishments. The…

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Goldsmiths to launch revamped store concept

Goldsmiths has announced it plans to enhance its network of stores throughout the UK with a new luxury store concept…

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Sixty-second interview: Fenton & Co

Describe yourself in three words? Passionate, impatient, loyal. How did you get to be where you are today? Drive and…

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Pure Jewels partners with Ainsworth Jewellers

Pure Jewels has announced the launch of its retail partnership with Ainsworth Jewellers, according to local newspaper The Lancashire Times.…

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The new ‘conscious consumer’ and how brands can impress them

Locking down the world for months was bound to leave a lasting legacy on society. One of the most positive…

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Tag Heuer and Beaverbrooks partner for new opening

Tag Heuer has announced the opening of a new boutique in partnership with family jeweller Beaverbrooks. The new site will…

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Watches of Switzerland returns to growth

Watches of Switzerland has reported that full-year revenue rose by 5.9% to £819.3m in the period ended 26 April, 2020. …

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The importance of bringing the luxury in-store experience online

The jewellery sector as we know and love it has changed beyond recognition. Part of the beauty of shopping for…

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Footfall suffers despite June reopening

Footfall in June saw a “significant improvement” against the 73.3% decline reported in May, but was still less than half…

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Reducing returns abuse without sacrificing customer experience

For merchants, delivering a great customer experience has always been high on their list of priorities. It’s essential for fostering…

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