Customer Experience
Customer experience is a critical focus for the UK jewellery trade, shaping how retailers, designers, and suppliers engage with clients across physical stores, online platforms, and service channels. From creating seamless omnichannel journeys to building loyalty through personalised service and aftercare, delivering exceptional customer experiences drives sales and strengthens brand reputation. Jewellery Focus provides expert coverage on customer experience trends, innovations, and best practices, helping trade professionals understand how to meet evolving consumer expectations and stand out in a competitive market.
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Jan- 2024 -3 JanuaryRetailers
JQ Diamonds selected for Faberge West Midlands debut
JQ Diamonds has been chosen as the only West Midlands stockist for Fabergé as it celebrates its 180-year anniversary with a capsule collection. This collection comprises the Colours of Love rose gold diamond and ruby fluted ‘180’ egg pendant, as well as the 180 limited-edition rose gold and ruby mini…
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Dec- 2023 -5 DecemberRetailers
Monica Vinader unveils AI website partnership
Demi-fine jewellery brand Monica Vinader has unveiled a new partnership with Constructor, an AI-powered product discovery and search platform. The partnership with Constructor will aim to offer online shoppers a “bespoke digital experience”. The brand has placed extra emphasis on its online offering as it attempts to expand to the…
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Oct- 2023 -24 OctoberRetailers
Cost of living likely to hurt Christmas spending
Four in 10 consumers have said that they will be spending less on Christmas presents this year, according to data from KPMG UK. However, 45% of those surveyed stated that their budget for Christmas presents remained the same as last year. Only 4% of all the consumers surveyed said they…
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Aug- 2023 -31 AugustManufacturers
Armitage Tools partners with Jura Tools
Armitage Tools has announced a new strategic partnership with fellow family-run business Jura Tools. The two companies said that the partnership will offer customers a “new and expanded product selection”. The partnership will offer customers access to the “most sought-after diamond setting products” in the industry. It will also offer…
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Jul- 2023 -21 JulyRetailers
NAJ Education Trust offers discount on JET courses for eligible businesses
The NAJ Education Trust has announced that it is offering a 25% off JET courses for businesses and individuals to access routes into jewellery education. Since 1994, the NAJ Education Trust has supported individuals in the jewellery industry with financial aid through scholarships, awards, and assistance with training and work…
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May- 2023 -11 MayRetailers
Bucherer announces partnership with Mytheresa
Luxury jewellery and watch retailer Bucherer has announced its partnership with luxury e-commerce platform Mytheresa. Bucherer said that the collaboration will expand the offering of fine watches and jewellery on the Mytheresa platform for its customers. As a first step, Bucherer has launched certified pre-owned (CPO) watches on Mytheresa Life…
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Apr- 2023 -19 AprilRetailers
Pandora boosts wages up to 14% for retail staff
Pandora has announced it has increased the hourly pay for its retail employees in the UK and Ireland by up to 14% following its third pay review in the last 12 months. Over the past year, sales assistants in London have received a 10% rise to £11.95 an hour, whilst…
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Mar- 2023 -28 MarchRetailers
Pandora appoints new chief of retail operations
Pandora has appointed Massimo Basei as the company’s new chief of retail operations from 1 April 2023. Basei is promoted from general manager, Southern Europe, Middle East and Africa and will report to CEO Alexander Lacik and serve on Pandora’s Executive Leadership Team. Pandora also announced that its nine market…
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Jan- 2023 -20 JanuaryRetailers
Beaverbrooks sees record December sales
Jewellery retailer Beaverbrooks has announced record breaking December sales with an 8% increase compared with 2021. The retailer also stated that it saw an 18% increase in sales when only accounting for the last two weeks of the month compared with 2021. Despite the cost of living crisis and rail…
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Dec- 2022 -13 DecemberRetailers
Astrid & Miyu boosts revenue by 40% with revitalised loyalty programme
Astrid and Miyu has announced a 40% boost to total revenue after revitalising its loyalty programme with data-driven loyalty and engagement platform, LoyaltyLion. It has fifteen stores across London, Bristol, Manchester, Leeds and New York, all offering piercing, welding, jewellery recycling and engraving services as well as contemporary jewellery. This…
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