TH March, a firm of specialist jewellery insurance brokers, has released its ‘vision, mission and values’ initiatives ahead of its 135th anniversary year.
A part of the group’s wider ten-year strategy, the document comes amid TH March’s “public promise” to uphold the highest standards for its customers.
The ‘vision, mission and values’ follows a yearly third party consumer survey at the group, with the new ethos centring around what its customers had to say about the company.
In turn, TH March will now recruit and monitor its employees based on the values of the survey’s respondents, while also aiming to commit to the FCA’s best practice guidance.
Neil McFarlane, CEO at the company, said that the ethos of “uncompromising quality” and a customer-first approach “is not new”.
He added: “However, this is the first time we have encapsulated our unique approach and made a public promise to customers to treat them in a particular way.
“We have always been transparent with our customers. Our vision, mission and values take that a step further. This is an important moment for TH March because all our customers now know exactly what to expect from us.”
Nat Brown, head of customer experience at TH March, said: “Being trusted to be by the customer’s side as their experts means everything to us. We are also committed to the relationships we have with our partners and the industries we serve.
“Our vision, mission and values will ensure we continue to be genuinely customer-centric and give everyone the same dedicated level of service, every time they deal with TH March.”