Retail Staff
Retail staff are the frontline of the jewellery industry, playing a crucial role in customer experience, sales performance, and brand representation. From recruitment and training to retention, incentives, and wellbeing, managing a motivated and knowledgeable retail team is key to success in a competitive market. Jewellery Focus covers staffing trends, HR strategies, employment law updates, skills development, and the evolving expectations of retail roles. Our reporting supports store owners, managers, and HR professionals in building effective teams and navigating workforce challenges.
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Jul- 2025 -23 JulyTrade Organisations
WFDB calls for united front to support natural diamonds
The World Federation of Diamond Bourses (WFDB) president Yoram Dvash has called for a united front in response to the growing market share of synthetic diamonds, which now account for more than 20% of global jewellery sales. According to the WFDB, the rapid growth of lab-grown diamonds is reshaping the…
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Jul- 2023 -21 JulyRetailers
NAJ Education Trust offers discount on JET courses for eligible businesses
The NAJ Education Trust has announced that it is offering a 25% off JET courses for businesses and individuals to access routes into jewellery education. Since 1994, the NAJ Education Trust has supported individuals in the jewellery industry with financial aid through scholarships, awards, and assistance with training and work…
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Apr- 2023 -19 AprilRetailers
Pandora boosts wages up to 14% for retail staff
Pandora has announced it has increased the hourly pay for its retail employees in the UK and Ireland by up to 14% following its third pay review in the last 12 months. Over the past year, sales assistants in London have received a 10% rise to £11.95 an hour, whilst…
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Aug- 2020 -19 AugustRetailers
Usdaw leader launches petition to protect retail staff from violence and abuse
Usdaw general secretary Paddy Lillis has today (19 August) launched a House of Commons petition calling on the Government to legislate to protect shopworkers. The trade union said the petition has been launched in response to “continued growing assaults, threats and abuse against shopworkers and the doubling of such incidents…
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Jul- 2020 -20 JulyCrime
Bira backs plans for tougher shoplifting penalties
The British Independent Retailers Association (Bira) has welcomed government plans to take a tougher stance on shoplifting. Home Secretary Priti Patel recently announced the Government would be writing to police chiefs to advise that shoplifters stealing items to the value of £200 should be prosecuted. The decision follows a major…
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16 JulyRetailers
Usdaw welcomes compulsory wearing of face coverings in shops
Retail trade union Usdaw has welcomed the mandatory wearing of face coverings in shops, but warns that it can only be effective alongside existing social distancing and hygiene procedures. Earlier this week wearing a face covering in retail shops and supermarkets will be made compulsory from the 24 July. It…
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14 JulyCoronavirus
Face coverings to be compulsory in shops from 24 July
Wearing a face covering in retail shops and supermarkets will be made compulsory from the 24 July, it is set to be officially announced later today (14 July). It is thought that those who are found to be flouting the new rules may be faced with a fine of up…
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10 JulyRetailers
Usdaw ‘disappointed’ PM fails to back shop worker protection law
Retail trade union Usdaw has criticised the prime minister for failing to back a new law to protect shop workers from violence. The trade union has called for a firm commitment from the government to take all available actions to tackle the issue. The news comes as Usdaw revealed one…
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Jun- 2020 -23 JuneRetailers
Government rethink on longer Sunday trading welcomed by Usdaw
Shopworkers trade union Usdaw has welcomed reports that the government will not be pressing ahead with plans to deregulate Sunday trading hours having listened to the arguments. The news comes as Usdaw titled government plans for Sunday trading deregulation as a “slap in the face” for key workers and calls…
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19 JuneRetailers
92% of shopworkers oppose longer Sunday working hours, says Usdaw
Some 92% of retail staff in England have opposed large shops opening for more than six hours on a Sunday, as the government considers deregulating Sunday trading. According to a survey by shopworkers trade union Usdaw, 66% of the 11,000 retail staff said they feel they are pressured to work…
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