Retail Staff
Retail staff are the frontline of the jewellery industry, playing a crucial role in customer experience, sales performance, and brand representation. From recruitment and training to retention, incentives, and wellbeing, managing a motivated and knowledgeable retail team is key to success in a competitive market. Jewellery Focus covers staffing trends, HR strategies, employment law updates, skills development, and the evolving expectations of retail roles. Our reporting supports store owners, managers, and HR professionals in building effective teams and navigating workforce challenges.
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Jun- 2020 -1 JuneRetailers
Usdaw calls on government to respond to crime report
Retail trade union Usdaw has called on the government to respond to a new report which highlights the cost to business and staff of violence, threats and abuse against shopworkers. The ‘Retail violence: abused and attacked at work’ report by broadcast journalist Jamie Long highlights the 9% increase in violence…
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Apr- 2020 -27 AprilCoronavirus
BRC issues new guidance on re-opening stores
The British Retail Consortium (BRC) has issued new guidance for shops regarding procedures to maintain when businesses re-open following the lockdown. The BRC, alongside trade union Usdaw, said that whilst it is “not clear” when non-food businesses will re-open for business, retailers “need to be ready”. It warned it is…
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Jan- 2019 -7 JanuaryAnalysis
What does Brexit mean for the high street jeweller?
2018 has been a tumultuous year for the UK high street and Brexit is now just over the horizon, bringing with it the culmination of two years of wrangling, debate and uncertainty about what will be the state of UK will be once we leave. But Simon Forrester, CEO of…
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Mar- 2018 -8 MarchCrime
Violent crime against retail staff doubles
There has been in ‘concerning spike’ in the number of violent incidents against retail staff, according to a survey by British Retail Consortium (BRC). The trade body’s Retail Crime Survey found the rate of incidents of violence with injury has doubled since the previous year to six per 1,000 members…
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Apr- 2017 -11 AprilCrime
Thief jailed after threatening retail staff with pitch fork
A thief who threatened staff and stole from two Essex stores, including a jewellery retailer, has been jailed. Connor Sexton targeted two shops in Halstead in March within three days. On 7 March he asked to view a ring in John Winter Drake Jeweller, but when the owner brought out a tray…
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Oct- 2016 -7 OctoberQ&A Sessions
COMPANY Q&A: Polished diamonds with Monnickendam
With more than 100 years in the industry, Monnickendam is one of the oldest and largest sellers of polished diamonds in the UK. Neil Holness, director of the company, talks to us about the company’s offering [divider style=”solid” top=”20″ bottom=”20″] hen was the company founded? We were set up in…
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Jul- 2013 -18 JulyDesigners
New watch training course from The Birmingham Assay Office
The Birmingham Assay Office has announced a new training course for retail staff to gain a better understanding of watchmaking and features. ‘Understanding Watches’ will be delivered by watch industry expert Peter Tales MBHI, and will take the form of a one day course intended for retail staff or enthusiasts…
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May- 2012 -14 MayCurrent Affairs
Police support needed in fight against shop violence, says BRC
The British Retail Consortium's (BRC) latest annual crime survey has revealed that more than 35,000 members of staff working in retail suffered physical or verbal abuse during a 12-month period.
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