Christmas

Setting up shop – Harrington Brookshaw Jewellers

Large jewellery brands are increasingly dominating the jewellery landscape, whether it be online or high street retail. In a highly…

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Voice on the High Street: Judith Hart

Name: Judith Hart Jewellers Location: Derby Year established: 1980 Number of staff: 66 Website: www.judithhartjewellers.co.uk How was Judith Hart Jewellers…

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Strange the Jewellers celebrates 100th anniversary with ‘100 for 100’ event

Independent jewellery retailer Strange the Jewellers is celebrating its 100th anniversary with the launch of a ‘100 days for 100…

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Selling Advice: Call your customers

Why don’t you ring your customers? I have asked this question to thousands of salespeople throughout my 30 years of…

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Selling from complaints

Complaining customers can be your biggest boosters if they are looked at as a customer ready to buy, instead of…

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Voice on the High Street: Browns Family Jewellers

Name: Naomi Jenkinson, Browns Family Jewellers Location: Harrogate Year Established: 2010 Number of staff: 40 Website: www.brownsfamilyjewellers.co.uk When was Browns…

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How to connect to your customers’ emotions

When a customer enters your store, or if a customer has been in your store, how soon should you greet…

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Why salespeople get returns

Most sales assistants do not know the real reason why a customer returns a piece of jewellery, especially after the…

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Benevolent Society charity dinner raises over £20,000

Over £20,000 was raised for The Benevolent Society at their sponsors’ and supporters’ candlelit dinner at Goldsmiths’ Hall on the…

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Obituary: Michael John Marsh (Mike) of P.A Jewellery

Michael John Marsh (Mike) of P.A Jewellery, passed away on 9th February, aged 70 years in St. Luke’s Hospice, surrounded…

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