Online retail growth lower than average in pre-Black Friday lull

Despite showing a year-on-year growth of 12.6%, online retail sales figures in October were lower than average suggesting a pre-Black Friday lull.

According to the latest figures from the IMRG Capgemini e-Retail Sales Index, this was lower than both the average year-on-year growth rate of 14.3% for the last three months (Aug-Oct), and the five-year October average of 14%.

Further evidence of this lull could be seen in the average conversion rate (the percentage of site visitors that complete a purchase) for October, which stood at 4.4%.

This was higher than last October (4%) but -0.4 percentage points lower than the three-year (2013-2015) average of 4.8%. IMRG say that fewer people converting on retail websites strongly suggests a more research-led focus in the lead-up to the year’s biggest discounting event.

October’s Average Basket Value (ABV) was the month’s highest in nine years at £94. This may indicate that shoppers were spending more per visit.

Justin Opie, managing director, IMRG: “October was a very average month in the context of 2017, with growth of 12.6% exactly in line with the Jan-Oct year-to-date rate. As the fall in conversion rate suggests, shoppers have been well trained to expect the best deals to be available during the Black Friday period, so we can anticipate that November will convert a degree of that early research into sales – last year, the conversion rate was 5.1% in November, while it was just 4% in October.”

Bhavesh Unadkat, principal consultant in retail customer engagement, Capgemini, added: “Black Friday and the Autumn Budget are both important factors in this, so hopefully we will see Philip Hammond outlining some form of catalyst to boost consumer confidence this November.”

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Shekina Tuahene

Shekina is a multimedia journalist who has lived in London all her life. She is an alumnus of University of Greenwich and Brunel. Shekina loves to read, travel, socialise and listen to music. If you have any story or feature ideas, feel free to drop her a line.

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