Features
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Aug- 2020 -26 August
How COVID-19 has impacted global supply chains
The impact of COVID-19 has been swift and devastating to those directly affected. Not just from a health perspective but also for businesses who had to promptly close their doors as the country went into lockdown, particularly those in hospitality and retail. And as we now slowly emerge from these…
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21 August
The enjoyment of in-store shopping is a culture we must not forget
Before the pandemic hit, we were already inching closer to the death of the High Street. But with lockdown restrictions and now, new COVID containment measures in place, its demise seems that much more daunting. “Consumer sentiments have well and truly changed,” warns Robert Lockyer, CEO and founder of Delta…
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10 August
In the spotlight with Veronica Favoroso, CEO of GemCloud
More businesses rely on the internet to go to market, generate sales and provide customer service. This means professional inventory management is increasingly being considered as a necessity and GemCloud, as the sector leader, has taken tremendous steps to bring the coloured gemstone industry online. The tech company has recently…
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3 August
How to stop cash flow being a big issue for small businesses
Cash flow is something that we see day in, day out as an issue for small businesses and sole traders. There’s no getting away from the fact that it is a real dampener on your Business, if not catastrophic. It needs to be addressed quickly. What can cause cash flow…
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Jul- 2020 -21 July
The importance of bringing the luxury in-store experience online
The jewellery sector as we know and love it has changed beyond recognition. Part of the beauty of shopping for jewellery is being able to touch and try on items before you purchase. The COVID-19 pandemic however has meant this is no longer a possibility, forcing the jewellery sectors hand…
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20 July
Make consumers feel like a million dollars again
On Thursday 19 March, I found myself driving as fast as I could up the A12 towards the Suffolk countryside. After a ‘hot tip-off’ that a lockdown was coming, we packed the cars, abandoned our London flat and decided to batten down the hatches amongst the green pastures of East…
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13 July
Why D2C strategies hold the key to retail’s future
As UK retail stores reopen, questions remain about whether ‘normal’ service will be resumed. With many store closures since March, the pandemic has encouraged a deep introspection on how consumer expectations, purchasing patterns and priorities are speeding up a shift to online-first, direct-to-consumer (D2C) retail strategies. In April, the UK’s…
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8 July
How Amazon can help the jewellery industry to shine
With Covid-19 shutting down the high street, many jewellery businesses have turned to online retail to survive. Even as shops begin to open their doors, social distancing measures mean that footfall is unlikely to be on the level it was pre-pandemic. But since two thirds of consumers begin their online…
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6 July
Three ways that Covid-19 will change retail forever
In the midst of a global pandemic the UK high street is suffering more than ever before with many ailing big names, from fashion retailer French Connection warning it will run out of cash within the next few months unless it secures a cash injection, to the ongoing struggles of…
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3 July
Reducing returns abuse without sacrificing customer experience
For merchants, delivering a great customer experience has always been high on their list of priorities. It’s essential for fostering customer loyalty, and increasing top-line revenue. A significant aspect of customer experience is how a merchant handles returns, as this can mean increased flexibility and convenience for consumers. Recent Forter…
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