Retailers

Human error could cost businesses £17.5m as GDPR looms

As many as 76% of UK businesses say a large amount of mail and communications are mismanaged putting personal data at risk

With the arrival of General Data Protection Regulation (GDPR) businesses who mishandle personal data will leave themselves open to a fine of up to £17.5m.

Research by information management company EDM Group found that 76% of UK businesses say a large amount of mail and communications are incorrectly allocated due to human error.

Research showed that 39% of businesses have experienced a negative impact of poor mail and communication management, only 16% of businesses said they met their mail management service level.

As many as 81% of businesses say they have not adopted a digital mailroom, leaving themselves open to potential fines after the GDPR is implemented on 25 May.

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