Omnichannel
Omnichannel retailing is critical for the modern jewellery trade, merging seamless customer experiences across physical boutiques, e‑commerce sites, social platforms, pop‑ups, and mobile touchpoints. For UK jewellery businesses—ranging from heritage brands to independents—an effective omnichannel strategy enhances brand coherence, drives footfall, supports inventory efficiency, and boosts lifetime customer value. Jewellery Focus provides in-depth analysis of omnichannel implementation in the UK trade, covering technology adoption, click‑and‑collect models, POS integrations, digital marketing alignment, logistics optimisation, and case studies of successful jewellery retailers. Our targeted reporting empowers retailers, brand managers, e‑commerce teams, and supply partners with practical insights to build cohesive, scalable sales ecosystems.
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Mar- 2024 -22 MarchAppointments
Pandora appoints new GM for British Isles and new CCO
Pandora has announced the appointment of Sonia Lopez Delgado as new general manager of British Isles (BRIS) from 1 July, the company’s second largest cluster. She currently holds the position as general manager of the Northern Europe cluster (NOEU). She joined Pandora in 2018 and has extensive experience within sales,…
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Apr- 2023 -13 AprilManufacturers
Taylor and Hart raises £3.5m in funding
Digital-first bespoke jewellery business Taylor and Hart has raised £3.5m in funding from Virgin Money, Active Partners and private investment platform Seedrs. The investment will be used to support the business to further develop its state-of-the-art technology offering which ensures the authenticity of its gemstones as well as grow internationally…
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Feb- 2023 -10 FebruaryRetailers
Watches of Switzerland falls short of expectations amid Christmas strikes
Watches of Switzerland has reported that its revenues increased 17% to £407m in the 13 weeks to January 29 this year, narrowly falling short of analysts’ consensus expectations of £425m. The company said its lower than expected sales growth was because of rail and postal strikes over Christmas and general…
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8 FebruaryRetailers
Inflation to add £18.2bn to UK retail sales
Inflation is set to add around £18.2bn to non-food sales in the UK according to the Ecommerce Delivery Benchmark Report 2023, commissioned by Auctane in partnership with Retail Economics. Sales values are expected to hit £249bn in 2023 with the additional £18.2bn, a 2.6% increase, driven entirely by rising consumer…
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Dec- 2021 -22 DecemberTrade Organisations
RJC partners with Natural Diamond Council on global sustainability campaign
The Responsible Jewellery Council (RJC) has partnered with The Natural Diamond Council (NDC) on a new global sustainability campaign ‘Thank You, By the Way’. The campaign, which also includes the Gem Jewellery Export Promotion Council (GJEPC), aims to show the impact that consumer purchases have on producing countries and local…
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Sep- 2021 -30 SeptemberRetailers
DCK Group partners with M&S on new collection
DCK Group has announced it has signed an agreement with M&S to supply a bespoke accessories collection across its jewellery and watches range. The collection includes over 500 M&S-branded products including the retailer’s sub-brand Autograph, which comprises 95% recycled materials and a premium gold collection with semi-precious stones. Manufactured to…
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May- 2021 -4 MayManufacturers
Nusa expands into UK wholesale market
Nusa, a Balinese-inspired jewellery brand, has announced its expansion into the UK wholesale market. The firm has also revealed that it is on the search for retailers to partner with as stockists for its handcrafted silver jewellery collections. To entice potential collaborators, the brand said that it is available with…
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Sep- 2020 -3 SeptemberFeatures
Building platinum jewellery sales in a post-pandemic world
The COVID-19 crisis has profoundly affected the fine jewellery market in 2020, but recovery is already underway. While it is too soon to say when the industry will fully recover, there is no question that consumers are willing to make fine jewellery purchases post pandemic, and fine jewellery buyers tend…
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Aug- 2020 -21 AugustFeatures
The enjoyment of in-store shopping is a culture we must not forget
Before the pandemic hit, we were already inching closer to the death of the High Street. But with lockdown restrictions and now, new COVID containment measures in place, its demise seems that much more daunting. “Consumer sentiments have well and truly changed,” warns Robert Lockyer, CEO and founder of Delta…
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18 AugustEvents
IEG to host first international jewellery fair since lockdown
The Italian Exhibition Group (IEG) has introduced a new omnichannel event called Voice, in a bid to push the international jewellery industry to start up again amid the ongoing Covid-19 pandemic. An acronym for Vicenzaoro International Community Event, VOICE is formed of three parts: a summit (in real life and…
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