Omnichannel

E-Commerce reputation should be top of your agenda

E-Commerce has been a fiercely competitive space for many years now, with retailers fighting for market share through unique user experiences, an omnichannel offering and broad partner integrations, to name a few. But since the Covid-19 pandemic hit and with increasing online spending, businesses need to focus more heavily on…

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Reducing returns abuse without sacrificing customer experience

For merchants, delivering a great customer experience has always been high on their list of priorities. It’s essential for fostering customer loyalty, and increasing top-line revenue. A significant aspect of customer experience is how a merchant handles returns, as this can mean increased flexibility and convenience for consumers. Recent Forter…

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Choosing an eCommerce supplier: what you need to consider

In today’s competitive marketplace, with many options on offer, comparing eCommerce platforms is very challenging. Every organisation has different requirements and will need to consider many technical aspects – especially if one’s goal is the implementation of Omnichannel solutions or Click & Collect, according to digital eCommerce solutions specialist, Kooomo.…

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The new ‘business as un-usual’ for the jewellery trade

It’s a bit of an understatement to say that the jewellery industry has been rocked (like every industry) by this pandemic. It has caused businesses to collapse, unemployment to rise and left us all thinking about what sort of new normal we will return to. With the Government easing lockdown…

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From dark store to hybrid store – adapting to a new world order

It’s safe to say the embattled UK high street had a rocky start to the year, with a reported 18,248 retail jobs lost and 1,211 shops closed in the first two months of the year alone. In fact, in February, the high street saw a 7.8% drop in footfall, as…

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Oroarezzo show moved to July amid Covid-19 Pandemic

Italian Exhibition Group (IEG) has decided to move Oroarezzo 2020 (OA) to July and said it is working to “guarantee” customers, visitors, partners and its own workers, with the highest safety standards. OA 2020 will be held from 18  to 21 July in the Arezzo Expo Centre with a “proactive…

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Signet Jewellers performance ‘falls short’ over Christmas

Signet Jewellers, the parent company of H. Samuel and Ernest Jones, has reported a dip in like-for-like sales over the Christmas period. Its UK division saw like-for-like sales slide by 3.1%, which reflected a “difficult operating environment in the UK”.  Whilst e-commerce sales grew by 15.8%, brick and mortar sales…

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The importance of internships and apprenticeships in the jewellery industry

It’s no secret that recruitment is a challenge. Over two-thirds (68%) of UK employers say they have struggled to find workers with the skills they need, according to a recent report (source: Edge). Attracting and retaining skilled talent is a difficult task for any industry, but is perhaps felt more…

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Turning savvy shoppers into loyal customers

Omnichannel shopping has presented retailers with new opportunities to utilise a multitude of customer touchpoints relating to purchases, offers and product launches, to push their brand to the forefront of consumers’ minds and obtain mass customer engagement data, often within a single day. This data can be utilised by brands…

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Personalised delivery is the future for retailers

The retail and e-commerce marketplace is extremely crowded, with hundreds of brands constantly competing against each other to win basket conversions. It’s no secret that many retailers, especially those based on the UK high-streets, have been struggling over the past few years. Big brands including Debenhams, John Lewis and Mothercare…

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