Remembering your customer’s name is the key to boosting sales

Cheers was a popular 1980s TV show and if you play a rerun you will see Sam, the bartender and his staff greet every customer by their name. Ask your salespeople: “How many repeat customers can they remember and greet them by their name?” However, before you do, I recommend…

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‘Historic’ Australian brooch auctioned for almost £10,000

A rare, colonial Australian brooch has been sold for just under £10,000 at Fellows Auctioneers in Birmingham last week (24 January 2019). According to the group, pieces with “aboriginal detail” are infrequently offered for sale at auction, and the item depicts an emu and kangaroo amongst native flora – a…

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Voice on the High Street – Ingle & Rhode

Tell me a bit about the history of Ingle & Rhode? Ingle & Rhode began with my own hunt for an ethically sourced engagement ring back in 2006. I was unable to find a jeweller who could tell me where their diamonds had come from or the conditions under which…

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Tasaki opens first European boutique on New Bond Street

Japanese firm Tasaki has opened its flagship European store on Bond Street, London. The listed 5,015 square-foot boutique has a geometric interior focus “echoing the balanced rectangular frame design” of Tasaki’s Ginza Flagship façade. The boutique consists of seven floors, comprising of a series of intimate areas dedicated to showcasing…

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Tsavorite: The fight to save a legacy

In 2009 Campbell Bridges, a world-renowned gemstone expert and geologist, was murdered. It shocked and horrified the jewellery and gemstone industry – not just because it represented the death of one of the sector’s most famed personalities, but also because of the heartless manner of his assassination. Bridges, as many…

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£27,000 worth of rings stolen from Chichester jewellery shop

Sussex Police are seeking witnesses and information concerning a break-in at Pressley’s Jewellery shop in North Street, Chichester. The incident happened overnight on Monday and Tuesday (7/8 January) when a side window was smashed and the thief reached through to steal 14 rings from an internal shelf. The missing items…

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Selling advice: Adding on

This month’s section on jewellery services such as engraving, resizing, and polishing is very timely before the holidays because it will give you jewellers a big opportunity to increase your sales. I know what some of you will say: “We’re too busy then.” Perhaps you are if you don’t know…

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Inhorgenta Awards to feature new categories

German trade show Inhorgenta Munich has announced that its latest edition of its industry awards will span eight categories for the first time. Set to take place on February 24, 2019 at the Eisbach Studios in Munich two new awards for Design Newcomer of the Year and Next Generation Retail…

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Watch resembling Aston Martin could fetch £10,000 at auction

A Jaeger-LeCoultre timepiece created through a collaboration with Aston Martin could fetch between £7,000 – £10,000 at a Fellows auction on Tuesday 29 January. The limited edition gentleman’s platinum AMVOX 1 R-Alarm wrist watch is number 67 of 150 ever created, featuring the Aston Martin brand logo engraved on the…

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REC Watches: Timepieces with a forgotten history

Three years ago, REC was conceived following a drunken discussion about Kamstrup and Mygh’s disappointment with the lack of automobile-related timepieces in the industry. Kamstrup says: “There’s nothing new in term of watch brands being inspired by or putting car logos on their products. But we didn’t feel that that…

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