Selling advice: Do you talk too much?

Talking too much means repeating the same thoughts again and again which all over-talkers do.  In my sales seminars I tell salespeople that when they keep on blabbing, a customer’s desire to buy drops dramatically. The result  is that the salesperson ends up with the jewellery instead of the customer.…

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Farado Design launches ‘Knot an Engagement Ring’

Farado Design has launched the ‘Knot an Engagement Ring’ – a knot proposal ring for partners who wish to propose without a ring, and have their other half involved in the choosing process. ‘Knot an Engagement Ring’ is designed to be purchased to propose with and then kept as a…

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Hallmarking drops 11% as silver and platinum struggle

Hallmarking fell by an average of 11.7% in September 2018 compared with the same period the previous year, according to figures compiled by the Birmingham Assay Office. The number of silver and platinum pieces hallmarked decreased by 22.2% and 7% respectively. However, gold did increase 1.5% up from 364,440 to…

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Jewellery crime and how to deal with it

Casings Statistics confirm that the vast majority of all crimes committed against jewellery businesses are preceded by the criminals’ casing of the targeted business and its operations. Learn to detect when individuals may be casing your business, and take steps to show the would-be criminals that your business is an…

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Retailers could be forced to publish ethnicity pay gaps

Prime minister Theresa May has announced a series of measures to tackle ethnic disparities in the workplace, which includes the mandatory publishing of ethnicity pay gaps. The government has invited businesses to share its views on this mandatory approach to ethnicity pay reporting, since according to the group the number…

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Voice on the High Street – William May

Tell us a bit about the company For nearly 200 years, William May has strived to provide jewellery synonymous with class, sophistication and timelessness. We pride ourselves on catering to all tastes by offering everything from vintage jewellery and classic watches to diamond engagement rings, and believe that any piece…

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Missing opportunities in bespoke manufacturing

Time was when many high street retailers would have had their own in-house jewellers who could undertake repairs, alter existing pieces of jewellery to give them a new look or potentially create something completely new and unique for those customers unable to find exactly what they were looking for in…

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Watchmaker teams up with Cardiff University for 3D printed timepiece

A south Yorkshire watchmaker has teamed up Cardiff University to harness the power of 3D printing to create a new timepiece. PARC – an academic and industry partnership based at Cardiff Business School – explored and used 3D printing (3DP) as an innovative technology for Guy Holland’s Doncaster-based watch business,…

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Selling Advice: Selling during Christmas

Golden selling opportunities are missed during the holiday season because it is too easy to sell. In fact, how much actual selling will you see? Not much because in December, some store owners think all they need are warm bodies to take care of the traffic.  “Get those part timers”…

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Voice on the High Street – EH Warford

Tell us about the history of EH Warford EH Warford is an independent family-run jewellers dating back to 1969; we are a husband-and-wife team and now in our 12th year of running this successful high street jewellery shop. The business was first established by three young local jewellers selling mainly…

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