Repairs
Repairs are a vital service within the UK jewellery trade, helping retailers, designers, and manufacturers maintain customer relationships, extend product lifecycles, and generate additional revenue streams. From traditional craftsmanship to modern repair technologies, offering high-quality repairs reinforces trust and brand loyalty. Jewellery Focus provides insights on repair trends, service innovations, and business strategies, supporting trade professionals in optimising this key aspect of their operations.
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Dec- 2018 -5 DecemberRetailers
Sproules Jewellers completes £500,000 refurbishment
Sproules Jewellers in Derry~Londonderry, Northern Ireland, has unveiled its newly refurbished premises following a significant investment with support from First Trust Bank. The new 2,500 sq ft extension has seen the creation of a new ‘Diamond Room’ with two champagne bars overlooking the city where customers can browse and select…
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Nov- 2018 -20 NovemberVoice On The Highstreet
Voice on the High Street – Libby Butler Jewellers
Tell us about your business Libby Butler Jewellers is an independent retail jeweller in the market town of Helmsley, North Yorkshire. It has operated since 2002, and my partner Andy and I bought it in 2009, as a second career after working in Europe in the automotive industry for multinational…
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16 NovemberFeatures
What makes a professional salesperson?
Salespeople must learn to connect to their customer’s emotions. It has everything to do with the salesperson’s attitude and less to do with their product knowledge and experience. If you have read previous articles of mine in Jewellery Focus such as ‘It’s Your Attitude That Sells’ and ‘Hire by the…
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Oct- 2018 -30 OctoberFeatures
Selling Advice: Do you put your sales assistants first?
When you looked at your sales for last year did you see… A 10% increase in sales or more over last year A 5% increase No increase If it is A, take a bow. It it’s B, ask yourself why it wasn’t more. It it’s C, find out who is…
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29 OctoberUncategorized
Voice on the High Street: Jeremy France Jewellers
Name: Jeremy France, Jeremy France Jewellers Location: Winchester Year Established: 1990 Number of staff: 20 Website: www.jeremyfrancejewellers.co.uk Tell us about your business Since opening our doors in Winchester in 1990, we have offered a diverse selection of the finest jewellery, striving to not only meet our customers expectations but exceed…
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11 OctoberFeatures
Missing opportunities in bespoke manufacturing
Time was when many high street retailers would have had their own in-house jewellers who could undertake repairs, alter existing pieces of jewellery to give them a new look or potentially create something completely new and unique for those customers unable to find exactly what they were looking for in…
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10 OctoberVoice On The Highstreet
Voice on the High Street – EH Warford
Tell us about the history of EH Warford EH Warford is an independent family-run jewellers dating back to 1969; we are a husband-and-wife team and now in our 12th year of running this successful high street jewellery shop. The business was first established by three young local jewellers selling mainly…
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Sep- 2018 -26 SeptemberFeatures
What is composable jewellery?
Creating your own unique look has long been an important part of the fashion industry for decades, from copying the fashion style of Marilyn Monroe to wearing the latest items of clothing from David Beckham, people around the world strive to wear what’s ‘on-trend’. Consumers use fashion, and its various…
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24 SeptemberAdvice
Counting your customers
I have asked jewellers of they count their customers for 25 years and the answers I always get range from, “I am not sure, I’ll have to look it up”, to “I’ll ask my manager”. No one knows! However, a few jewellers have told me anywhere from 70% to 80%…
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21 SeptemberQ&A Sessions
Voice on the High Street: David Clark
Tell us about WE Clark & Son’s history WE Clark & Son has a fantastic history, with its roots now going back four generations within the same family. WE Clark established his jewellery shop in Lewes, East Sussex in 1919 after marrying a beautiful hat model and deciding Lewes was…
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