Features
Selling on returns
Resident columnist Leonard Zell explores how your sales assistants should respond to returns, and turn them into a new selling opporunity
![](https://www.jewelleryfocus.co.uk/wp-content/uploads/2018/07/Leonard-Zell-e1532526197529-780x470.png)
After the holidays most salespeople look at returns as a negative. They hope the other salesperson gets that customer.
You'll need to
subscribe to unlock this content. Already subscribed? Login?