Why business rates are not fit for purpose

Has anyone in the government worked out that we are living in the 21st Century? Yes – Why is it then that they continue to base the assessment of “business” rates on a framework and structure that is no longer relevant, appropriate and more importantly equitable in today’s modern Britain?…

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Three-Minute Interview: Q Branch Bespoke Casting

Describe yourself in three words? Geeky, organised and logical When you were at school, what did you want to be and why? I wanted to be in a band, playing guitar or keyboards. Why? Having a ridiculous ‘flock of seagulls’ hair cut, Going on tour. The cool synths and samplers,…

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Pandora CEO steps down following profit warning

Pandora has announced Anders Colding Friis is stepping down as president and CEO of the company effective 31 August 2018. The company saw its shares slump nearly a quarter on Tuesday 7 August when it announced it was reducing its sales and profit growth forecast, and after a follow-up announcement…

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Why technology is fallible

I have previously raised the issue of poor technical/structural design consideration, but this time I want to raise the issue of failings in the technology systems themselves, or is it the operatives? Bear with me here this might be a bit boring for some of you. I am referring to…

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How to connect to your customers’ emotions

When a customer enters your store, or if a customer has been in your store, how soon should you greet them? Wait a few seconds As soon as you see them Whatever feels comfortable The answer is B – as soon as you see them. This is critical because the…

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Study finds diamonds are still the favoured gem among female Brits

Research shows diamonds are still the favoured gem for female Brits with tanzanite coming in second according to UK online jewellers Gemporia. The research was conducted amongst 1,866 women across the UK, aged between 18-80, and revealed that nearly a quarter (22%) of respondents chose diamond as their top gem,…

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How brands rise to the top

An enormous number of jewellery businesses that offer the same thing. Don’t get me wrong, many present beautifully designed and crafted collections, but outside of well-made jewellery they all look the same to me. I certainly couldn’t see many with a compelling story behind them – a soul, that big…

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How did Amazon catch everyone off guard?

Complacency by retailers in the US was the major factor why Amazon’s success caught the entire retail industry off guard. Three of our largest retailers in the US have paid a steep price. Macys JC Penny have closed hundreds of stores and Sears’ future is in doubt. The Limited, one…

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Laings flagship Glasgow store unveils renovations

Luxury jewellers, Laings has unveiled the results of its recently renovated flagship store in Glasgow. Laings currently has seven stores in Glasgow, Edinburgh, Cardiff and Southampton.The Glasgow store is located at the Argyll Arcade which is also home to over 30 jewellers. Laings said the renovation, which will help it…

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Tests, drugs and the payroll – understanding your obligations as an employer

According to a survey carried out in 2015 on employees from a range of sectors, nearly a third admitted using drugs at work, with a significant number claiming to be ‘under the influence’ every working day. In fact, many of those admitting to taking drugs were using cannabis or other…

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