Selling on returns

After the holidays most salespeople look at returns as a negative. They hope the other salesperson gets that customer. However, when they have to wait on that customer and hear: “I would like to return this,” they have trouble hiding their feelings and it shows on their face. It needn’t…

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De Beers Group completes acquisition of Peregrine Diamonds

De Beers Group has completed the acquisition of Peregrine Diamonds for a total cash consideration of C$107m (£62.6m). The transaction, which was originally announced on 19 July 2018, was approved by Peregrine’s securityholders on 31 August 2018 and by the Supreme Court of British Columbia in its final order dated…

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Whose fault was it anyway?

A young couple come into your shop looking for an engagement ring and after about 20 minutes the young man gets up and goes over to the watch counter Another couple were in and bought an engagement ring, but they never returned to buy their wedding rings A young lady…

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BRAND PROFILE: Buckley London

Please give us a bit of background of the history of the company, who founded it, when, what is their career background? Since the inception of Buckley London in 1989, founder and owner Adrian Buckley has had one aim – to design and manufacture the best quality fashion and costume…

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Gen Z and millenials now account for two-thirds of global diamond demand, says De Beers

The millennial and Gen Z generations combined accounted for two-thirds of global diamond jewellery sales totalling $82 £(£62.8bn) in 2017, according to data published by De Beers Group.   De Beers’ latest Diamond Insight Report found that millennials, those currently aged 21 to 39, represent 29% of the world’s population…

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Three-Minute Interview: Wilson’s Restringing Service

Describe yourself in three words? Hard-working, honest and friendly. When you were at school, what did you want to be and why? I never knew what I wanted to be whilst at school, I just knew I wanted to work and earn money. I took a secretarial job straight from…

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Everledger rebrands and launches new diamond consumer website

Everledger has undergone a complete rebranding including a new brand logo, website and new diamond consumer website. The significant rebranding of the independent emerging technology enterprise was undertaken in order to “parallel the evolutionary trajectory of Everledger from a start-up over three years ago, to the global enterprise it is…

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Selling in the wedding season

When is the wedding season in the UK? Is there a bridal month when most couples get married? I was surprised to find there is no single month that is the most popular in the UK. The latest figures from the Wedding Secret, rounded out to the nearest 1,000, are…

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Watchmaker Roger W Smith visits Bonhams Clock & Watch Exhibition

The UK’s best known watchmaker, Roger Smith visited the Clock and Watch Exhibition at Bonhams to examine two famous, historical watches part of a private collection owned by Dr John C Taylor. The first watch, a Thomas Tompion watch from London dated 1697. The watch on show is said to…

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Voice on the High Street: Cupitt Jeweller

Name: Cupitt Jeweller Location: Bromsgrove Year established: 1946 Number of staff: 7 Website: www.cupittjeweller.co.uk What’s the history of Cupitt Jeweller? Claude Cupitt started the business in Bromsgrove, in 1946. When he retired in 1979 his son Jim took over the business with his wife Sue. They relocated the shop to…

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