How to have the best store design and cabinet security

As we know, not all retail store environments are the same.  A retail store’s design and environment is carefully crafted to maximise the potential sales of the products being offered. Luxury products such as jewellery and watches require a very specific store design to ensure the products are showcased effectively.…

Read More »

Study finds 52% of shoppers want a ‘seamless omnichannel experience’

Over 52% of shoppers in the UK believe that retailers need to offer a more seamless experience between online and offline commerce to retain their custom. This was one of the key findings from a survey of 1,000 shoppers, conducted by full service e-commerce agency, PushON, which stated that retailers…

Read More »

Voice on the High Street – Comfort Station

What is the backstory of the company? I first started Comfort Station back in 2000 just after having left the Ruskin School of Art in Oxford as a part-time way of funding my art practice. I started selling pieces I’d made at Portobello Market, five minutes away from where I’d…

Read More »

Romancing diamonds and precious gems

Romancing jewellery is extremely important as it increases the desire to buy, which in turn leads to a faster close. It stops returns because a customer will use similar words when romancing it to their loved one. This increases the sentiment and that person would never think of bringing it…

Read More »

BRC welcomes ‘much needed’ review into card-acquiring services

The British Retail Consortium (BRC) has welcomed news that the Payment Systems Regulator (PSR) will carry out a market review into card-acquiring services due to an “alarming increase in card fees and charges”. Andrew Cregan, policy adviser at the BRC has welcomed the review, and said it comes at a…

Read More »

Fellows appoints new jewellery specialist

The jewellery and watch auctioneers Fellows has announced a further addition to its London team with the appointment of Francesca Garvey-Hughes. Garvey-Hughes has been appointed as Fellow’s new jewellery specialist, having previously been head of jewellery at Wright Marshall in Knutsford. Garvey-Hughes was also a junior jewellery and silver specialist…

Read More »

HMRC proposal to access taxpayers’ bank accounts in secret ‘condemned’

An HMRC proposal that would have allowed secret access to taxpayers’ bank accounts has been condemned as an “unreasonable invasion of taxpayers’ privacy”. David Redfern, director of tax specialists DSR Tax Claims, has denounced the proposal and is urging HMRC to reconsider. He said that although HMRC is “correct to…

Read More »

Goldsmiths unveils transformed Middlesbrough showroom

High street jeweller Goldsmiths has revealed its transformed Middlesbrough showroom  following a £300,000 investment. Situated on Middlesbrough’s high street the store has re-opened its doors showcasing a new ‘contemporary look’ and extension of a 33 sq m branded Rolex space. The main showroom of 106 sq m, features a selection…

Read More »

How has animal jewellery become so popular?

The amount of TV time devoted to animals, the numbers watching funny cat videos on YouTube, concerns about the preservation of endangered species and the growing tendency to anthropomorphise dogs. The animal kingdom has always been universally represented in jewellery, and is currently enjoying a welcome revival. Collector Square is…

Read More »

Are you training your salespeople?

Most jewellers try to find time to train their salespeople, but it can be hard as other things often take priority. I can understand this, because in retail jewellery you are seldom ever caught up with your work. Keep in mind, sales training is the only way you can increase…

Read More »