Voice on the High Street – Jana Reinhardt

How did you get into jewellery? I saw an advert for a jewellery apprenticeship near my hometown in Germany. It was really tough – I almost quit several times – [I] got my apprenticeship and studied jewellery design before qualifying as a master goldsmith in 2003. Shortly after that, I…

Read More »

Online retail spending stutters after England World Cup exit

UK online retail sales slipped to their lowest year-on-year (YoY) growth in 2018 so in July, as consumer spending “slumped” in the weeks following the end of World Cup. According to the latest IMRG Capgemini e-Retail Sales Index, online sales increased by just 10% (YoY) in July, below the three,…

Read More »

How to find the best salespeople

Believe it or not, they are right under your eyes!  Remember when you were at a restaurant and you mentioned to your wife that the waitress had a zip to her personality when she greeted you and romanced the dishes on the menu, more than your salespeople romanced your jewellery?…

Read More »

Company Q&A: Tresor Paris

Give us some general background about Tresor Paris Anyone who wants to own a truly unique and spectacular piece of jewellery will have heard of Tresor Paris, the luxury jewellery experts who specialise in fine diamond jewellery. Defined by luxury and elegance, the award-winning jeweller offers a vast collection of…

Read More »

Forevermark announces partnership with conservation charity Tusk

Forevermark, the diamond brand of De Beers Group, has announced it has partnered with the Tusk Rhino Trail, a central London wide art installation run by UK registered charity, Tusk. The Tusk Rhino Trail is supported by an invited list of internationally respected and collected artists and designers who have…

Read More »

Voice on the High Street – Maya Magal

What is the story behind your company? I started out as a textiles designer, but fell in love with jewellery once I realised I could create a piece from start to finish in one session at the bench. To learn more I began making chains for a renowned jeweller called…

Read More »

Gaining your customers trust

If you have been to seminars about how to gain your customer’s trust this is what you may have heard: “You should have prices shown on all jewellery on display.  Show the diamond grade on all price tags and tell them the grade when quoting the price. if it is…

Read More »

Online sales and discounts help to boost retail sales

UK retail sales outperformed predictions with an increase of 0.7% in July, recent statistics from the Office for National Statistics (ONS) show. This signified a recovery from the previous month, which saw a 0.5% decrease in the quantity of items purchased. When compared with the same month last year, the…

Read More »

Voice on the High Street: Browns Family Jewellers

Name: Naomi Jenkinson, Browns Family Jewellers Location: Harrogate Year Established: 2010 Number of staff: 40 Website: www.brownsfamilyjewellers.co.uk When was Browns Family Jewellers founded? Browns Family Jewellers is steeped in rich history with the business having been in the family since the 1840s. It wasn’t until 2010 however that Simon Brown…

Read More »

How to make the holidays count

If you haven’t had the time, or did not want to make the investment, you could come up on the short end. However it’s never too late. Here are some Zelling tips for the holidays that will make them count and save you from lost sales. Be in the right…

Read More »